Shipping policy
Where does my order ship from?
Your order is shipping from Waimate, South Canterbury, New Zealand. We aim to have all packages out our door within 1-3 business days.
How long will it take to receive my order?
Your order will be shipped using NZ Post however, depending on your distance from us or if international shipping is involved orders will take between 3 and 10 business days to arrive.Â
Your order will be shipped using NZ Post however, depending on your distance from us or if international shipping is involved orders will take between 3 and 10 business days to arrive.Â
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How is shipping calculated?
Shipping rates are as follows:Â
- In New Zealand: All orders over $150 (NZD) ship FREE.Â
- For orders less than $150 (NZD), shipping is based on the weight of the product. Starting from $5 (NZD).
- International rates are based on the weight of the product or products.
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Where do you ship too?
We are currently shipping to New Zealand, Australia and the United States.
We are currently shipping to New Zealand, Australia and the United States.
What is included in shipping?
Your shipping fee includes the packaging and shipping to your door. Please note if you are not located in New Zealand, there may be customs, duties and brokerage fees applied to your order via your country’s customs border services that are the responsibility of the buyer and have no relationship to The Golden Apple Findery Ltd.
Your shipping fee includes the packaging and shipping to your door. Please note if you are not located in New Zealand, there may be customs, duties and brokerage fees applied to your order via your country’s customs border services that are the responsibility of the buyer and have no relationship to The Golden Apple Findery Ltd.
Will you gift wrap my purchase?
Yes, if your purchase is for someone special, please email us at admin@thegoldenapple.co.nz and we will not only gift wrap we will also add a note too! Be sure to let us know what you want written in your gift note!
Can I order online and pick up in the Waimate?
Yes, of course. Sometimes you see an item you just must have but can't make it into the shop for a few days. Please choose Store Pickup at checkout.
Yes, of course. Sometimes you see an item you just must have but can't make it into the shop for a few days. Please choose Store Pickup at checkout.
Please allow 48 hours for us to pull your order or indicate the date you wish to pick up and we will do our best to accommodate. You will receive a pickup notification when your order is ready.
 **Please note that The Golden Apple is trying to do its part in reducing the amount of new cardboard and packaging that goes out into the world. Your order may arrive in a box that is not brand new and branded where possible but, reused from our own packaging to ease the burden on mother nature**